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VA435 – Wanstead – Veterinary Receptionist

VA435 – Wanstead – Veterinary Receptionist

We are looking for client-focused experienced receptionists to join our invaluable front of house team at Wanstead 24-hour Veterinary Hospital, on either a full or part-time basis. The roles involve a high level of face-to-face contact with our clients, so you must have the confidence, empathy, and experience to provide the standard of care and the personal touch we expect for our clients. Before we delve into the nitty gritty, here is what we offer you: The starting salary for our reception position is £11.44 per hour. *To be considered for this role you will have experience in client care and customer service, and are used to a fast-paced working environment* We have a great benefits package including: - 6.6 weeks annual leave including bank holidays (pro rata for part-time) - The opportunity to join our private medical insurance scheme at a reduced rate - Generous colleague introduction reward for vets and RVNs - 24-hour Employee Assistance Programme - Medical cashback plan involving refunds on many routine medical costs such as dental care, physiotherapy, optician, chiropractic fees, and more - Shopping discounts - Generous colleague discounts - Petplan 20% colleague discount About the role We want to ensure that while our clinical team support the patients’ needs, we are also able to offer a warm and friendly welcome to clients. This involves providing effective communications internally and organising our diary so that we can provide the best advice and accurate information to our clients. We are fortunate enough to be able to explore both full-time and part-time options for these positions. The roles involve shift work, with the latest shift up to 10.30pm and a regular weekend rotation. Due to the nature of the role, part-time hours can be across different days each week, and a level of flexibility is required. As well as a high level of face-to-face client care, there is also a large amount of phone and written communication to our clients, and these methods of communication must be treated as equally as professionally. You will also be responsible for day-to-day administrative tasks such as managing the email inbox, paperwork filing, daily banking and liaising with insurance companies. We are ideally seeking candidates with previous reception responsibilities within a veterinary or healthcare setting to join our team and can work early and late shifts. We do ask for a certain level of flexibly in the role, due to the nature of the profession. You would need to be computer literate although training will be given, but more importantly we are looking for friendly, confident, empathetic individuals who will be proud to make the reception area, their areas of responsibility and for individuals with a passion for animal welfare and who love being a pivotal part of a large vibrant team. About us In 2022 we celebrated our 70th anniversary and have 46 branches, 3 hospitals and our own nurse training college.  We value all of our colleagues, and our forward-looking approach means we have introduced a Colleague Forum to listen to our peers’ views, as well as monthly Town Hall meetings, communicating real time updates, taking polls with live Q&A’s to ensure we're making the right, collaborative decisions for our people. All our senior managers are mental health first aid trained and we offer Wellness plans for all our new starters. If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email her directly at rstanton@goddardvetgroup.co.uk for any other queries or to simply arrange a call and have a chat about other opportunities!

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VA435 – Wanstead – Veterinary Receptionist

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