We have a gem of a fixed term role for a highly experienced and client focused call handler, to be the first port of call for our valued clients contacting our Client Support Centre.Before we delve into the nitty gritty, here is what we offer you:The starting salary for this 12-month fixed term maternity cover position is £11.44 per hour, with room for development.This is an onsite role at our central office in Woodford (Essex), involving a rota of 6 hours per day Monday to Friday, with every other Wednesday off. We are looking to introduce our new team member at the end of March/beginning of April to get settled before our colleague starts their maternity leave.A little snippet of the benefits you will receive:

​-6.6 weeks annual leave including bank holidays (pro rata)-Paid lunch breaks (where applicable)-Generous colleague discounts-The opportunity to join our private medical healthcare scheme on a reduced rate plus medical cashback incentives

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About the roleOur call handlers play an integral role within the group, supporting our busy clinics across London by taking day to day phone queries and bookings, and this in-turn provides an additional level of exceptional service for our clients.Your duties include but are not limited to:– Speaking to clients to triage unwell pets, liaising with our branches and book appointments appropriately.- Dealing with enquiries and appointment requests through our online chat system.- Promote products and services such as microchipping, diets, ProActive Pets and insurance to clients, making recommendations for suitable products and services offered by the Group according to client/patient need identified during call handling.- Schedule the proactive calling of clients whose pets vaccination status has lapsed, encouraging uptake of a new course of vaccinations.- Issue invoices to clients as necessary.- Enter and maintain accurate pet and client details onto internal computer system that enables the practice to contact and communicate reliably with clients.- Record details in clinical histories of any conversations with clients regarding treatment options or anything related to patient care.- Receive and communicate to practice colleagues in a timely manner, messages regarding matters that cannot be attended to by the call handling team, including but not limited to requests for repeat prescriptions, food orders, and telephone call backs.We are incredibly proud of the patient and client care we provide, and this role requires the upmost professionalism, empathy and patience when dealing with our clients, who are calling on behalf of their beloved pets.Our future colleague will have a strong background in customer service/reception and have excellent communication skills both on the phone and in writing.If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email Rose directly at rstanton@goddardvetgroup.co.uk for any other queries or to simply arrange a call and have a chat about other opportunities!

Brixton London….where David Bowie took his first steps, home of the famous Ritzy Cinema, the location of one of London’s best food markets, and for over 20 years has been home to Goddard Brixton on Brixton Hill. This established practice in South London is looking for an RVN to join the team and help increase its popularity even more!Before we delve into the nitty gritty, here is what we offer you:The salary for position is £31,000 to £35,000 FTE depending on experience and allowing room for growth within the role.A little snippet of the benefits you will receive as a Goddard RVN:– 6.6 weeks annual leave including bank holidays (pro rata if part time)- CPD budget every year plus up to 2 days’ paid CPD leave- Paid lunch breaks-The opportunity to join our private medical healthcare scheme at a reduced rate, plus medical cashback incentivesAbout the roleOur new team member will thrive in GP branch life, building rapport with clients and building relationships with their beloved animals. You will be working alongside a fantastic trainee nurse and sole charge vet.This role can be 32-40 hours per week, you decide! It includes a 1:4 branch Saturday and 1:10 Sunday rotation in Stone Lion Hospital, plus 1 bank holiday per year.There are no on-call requirements for this position.The Brixton practice is looking for an RVN to settle in and re-establish a close-knit client base, helping support your trainee nurse, and vet in day-to-day practice life. There will also be opportunity to perform nurse clinics to further enable your bond with your patients.Brixton is fully supported by our 24-hour Stone Lion Hospital in Wimbledon for any complex cases that need to be referred, or for any of your patients who require OOH care.You will also be fully supported by a fantastic regional manager, and regional head vet to assist in any clinical or operational support you may need.The practice is situated bang in the middle of Streatham Hill and Brixton stations, being a 20-minute walk or 5-minute cycle from the practice.If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email Rose directly at rstanton@goddardvetgroup.co.uk for any other queries or to simply arrange a call and have a chat about other opportunities!

We are looking for an experienced hospital/practice administrator from the veterinary or human medicine sector, to join our busy 24-hour hospital team at Mandeville Veterinary Hospital in Northolt.

Before we delve into the nitty gritty, here is what we offer you:

​The salary band for this part-time 20-hour week role is £12,500 to £17,500 (£25,000 to £35,000 FTE) depending on experience and allowing room for growth within the role.

​A little snippet of the benefits you will receive:-6.6 weeks annual leave including bank holidays (pro rata)-Colleague introduction bonus (for the introduction of vets and RVNs)-Generous colleague discounts-The opportunity to join our private medical healthcare scheme on a reduced rate plus medical cashback incentives

About the role

​In this varied on-site role (Mondays essential) your duties will include but are not limited to:

​-Managing Insurance claims and queries-Managing charity accounts-Managing general hospital admin including responding to client queries-Monthly reporting-Managing accommodation affiliated with the hospital-Managing OOH accounts-Weekly banking

Mandeville Veterinary Hospital and its surrounding clinics provide an excellent first opinion, emergency, critical care, and referral service and work to the highest clinical standards, and we need a highly organised and experienced administrator to help aid in the smooth running of the hospital.

​You will be fully supported by an on-site hospital manager and highly experienced clinical colleagues.

​If you are an experienced administrator that thrives in the fast-paced hospital environment where no day is the same, then this role is ideal!

​If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email her directly at rstanton@goddardvetgroup.co.uk for any other queries or to simply arrange a call and have a chat about other opportunities!

We are looking for a client-focused experienced receptionist to join our invaluable front of house team at Wanstead 24-hour Veterinary Hospital, on either a full or part-time basis (20 or 40 hours).

​The role involves a high level of face-to-face contact with our clients, so you must have the confidence, empathy, and experience to provide the standard of care and the personal touch we expect for our clients.

​Before we delve into the nitty gritty, here is what we offer you:

​The starting salary for our reception position is £11.44 per hour, with room for development.

​*To be considered for this role you will have experience in client care and customer service, and are used to a fast-paced working environment*

​A little snippet of the benefits you will receive:-6.6 weeks annual leave including bank holidays (pro rata for part-time)-Paid lunch breaks-Generous colleague discounts-The opportunity to join our private medical healthcare scheme on a reduced rate plus medical cashback incentives

​About the role

​We want to ensure that while our clinical team support the patients’ needs, we are also able to offer a warm and friendly welcome to clients. This involves providing effective communications internally and organising our diary so that we can provide the best advice and accurate information to our clients.

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​The role involves shift work in 5 hour blocks for part time, and 10 hour blocks for fulltime, with the earliest shift starting at 8am, and the latest shift up to 10.30pm plus a 2:4 weekend rotation. You will be rota ‘d to 3 bank holidays per year (including one in the festive period). Due to the nature of the role, flexibility is required.

​As well as a high level of face-to-face client care, there is also a large amount of phone and written communication to our clients, and these methods of communication must be treated as equally as professionally.

​You will also be responsible for day-to-day administrative tasks such as managing the email inbox, paperwork filing, daily banking and liaising with insurance companies.

​We are ideally seeking a candidate with previous reception responsibilities within a veterinary or healthcare setting to join our team and can work early and late shifts. We do ask for a certain level of flexibly in the role, due to the nature of the profession.

​You would need to be computer literate although training will be given, but more importantly we are looking for friendly, confident, empathetic individuals who will be proud to make the reception area, their areas of responsibility and for individuals with a passion for animal welfare and who love being a pivotal part of a large vibrant team.

​If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email Rose directly at rstanton@goddardvetgroup.co.uk for any other queries or to simply arrange a call and have a chat about other opportunities!

Say hello to Eastcote! This lovely practice in West London has just had a role open up for an RVN, on a full-time basis.Before we delve into the nitty gritty, here is what we offer you:Our full-time RVN salary band is £31,000 to £35,000 depending on experience allowing room for growth and development within the role.A little snippet of the benefits you will receive as a Goddard RVN:– 6.6 weeks annual leave including bank holidays- CPD budget every year plus up to 2 days’ paid CPD leave- Paid lunch breaks-The opportunity to join our private medical healthcare scheme at a reduced rate, plus medical cashback incentivesAbout the roleSituated in a popular family area in West London, the client base at Eastcote is established, due to many of them being bonded via our health care plan.

​You will be part of a settled team, including our lead vet who has been with Goddard Vet Group for over 12 years.

​Eastcote is also a training practice for our future RVN colleagues, and you will be instrumental in the guidance and support through-out their studies (which are provided via our own Training College).

​This role is 40 hours per week, inclusive of a 1:4 branch Saturday and 1:10 Sunday rotation at the nearby Mandeville Hospital in Northolt, where you will also be rota ‘d to 1 bank holiday per year.

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​There are no on-call requirements for this position.

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OOH and emergency care is provided by Mandeville Hospital, which is only 3 miles away, and has state of the art facilities including CT to ensure your patients are given the best care possible when away from their home practice.

​The environment in which you work in is incredibly important for day-to-day life. Eastcote has an incredibly warm and sunny environment, due to being flooded with natural light, and comes complete with a large consulting room, theatre, kennel area and lab room.

​The practice is walking distance from Eastcote tube station which is on the Piccadilly and Metropolitan lines and within walking distance of the local shops for those midday pick me ups!

​If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email Rose directly at rstanton@goddardvetgroup.co.uk for any other queries or to simply arrange a call and have a chat about other opportunities!